Post by account_disabled on Nov 25, 2023 4:51:25 GMT
Join now and educate yourself flexibly and part-time. Why do you need professional and strategic customer communication Nowadays it is no longer the case that the customer signs a contract with you and is then secured for you. The willingness to change is much higher than it was a few years ago! Take a look at mobile phone or electricity contracts for example. These are deliberately only concluded for one year in order to get a better offer afterwards. This is also where customers expect you to communicate with them. They are waiting for you to make them a new offer to keep them with you. Keyword: customer centricity.
Furthermore each of us now reads online reviews from others about companies restaurants Phone Number List hairdressers and much more. Most reviews are written by very satisfied or very dissatisfied customers. With good customer communication you can increase your recommendation rate among satisfied customers. Of course the product or the service must also be right but especially when problems arise correct customer communication functions as an essential element in the sense of "damage limitation.
Channels of customer communication By creating several different touchpoints and using different channels you can easily increase the reach of your communication. But not only that - . Some customers prefer contact via e-mail others prefer to speak to you personally. Channels of customer communication Nowadays social media such as Instagram Facebook TikTok and Co. are particularly suitable for communication in the field of marketing . WhatsApp is also being used more and more frequently to process customer requests.
Furthermore each of us now reads online reviews from others about companies restaurants Phone Number List hairdressers and much more. Most reviews are written by very satisfied or very dissatisfied customers. With good customer communication you can increase your recommendation rate among satisfied customers. Of course the product or the service must also be right but especially when problems arise correct customer communication functions as an essential element in the sense of "damage limitation.
Channels of customer communication By creating several different touchpoints and using different channels you can easily increase the reach of your communication. But not only that - . Some customers prefer contact via e-mail others prefer to speak to you personally. Channels of customer communication Nowadays social media such as Instagram Facebook TikTok and Co. are particularly suitable for communication in the field of marketing . WhatsApp is also being used more and more frequently to process customer requests.